Returns, Exchanges, and Policies

At TWC, we want exchanges to be simple and as easy as possible. Please read the below information carefully, as we have recently updated these policies.

Changes to Orders & Cancellation of Orders

Orders cannot be changed or cancelled once the order has been submitted.

Eligibility

We always accept your return or exchange of eligible products. Items marked "Final Sale" are not eligible for return. All items returned must be in its original condition in its' original packaging with a copy of original invoice enclosed. Items must be returned within allowed timeframe. Items cannot be worn, chemically treated, cut, washed, or altered in any way, including the removal of tags and labels. If exposed to odors, such as cigarette smoke or perfume, items will not be accepted. Please allow 1-2 billing cycles for your return to be processed. You may return any eligible product postmarked within 60 days of the ship date on the invoice. Items received that are not in eligible condition will be returned at your cost, without refund or exchange applied.

Exchange and Return Policy per Item

TWC Exclusive Brands (Fashion Club, Statements, TWC Timeless)	Exchange	Return
Days Allowed	60	60
Restock Fee Product Returned 0-30 Days After Purchase	$0	$0
Restock Fee Product Returned 31-60 Days After Purchase	$15 Flat	$15 Flat
Return Shipping Fees	Paid By Customer	Paid By Customer
Premium Brands (Raquel Welch, Hairdo, Toni Brattin, HIM, KIDZ, Gabor, Estetica)	Exchange	Return
Days Allowed	60	60
Restock Fee	20% of Sell Price	20% of Sell Price
Restock Applied	Applies to All Returns	Applies to All Returns
Return Shipping Fees	Paid By Customer	Paid By Customer
Exchange Order Shipping Method	Standard Ground Shipping, Paid By Customer	N/A

Exchange Procedures

At TWC, it is not necessary to call ahead before shipping your items back for exchange or return. Simply follow these steps:

1. Fill out the Exchange Request Form included with your shipment
   1. Any additional money due should be included with your exchange request payable to “The Wig Company” by check or money order. You may also request we charge the credit card on file. Any balance remaining after your exchange order is processed will be refunded by the original method of payment.
2. Using the original shipping box, place your eligible product with the original invoice receipt inside and seal securely with tape.
3. If using the included E-Z Label™, affix the label to the top of your shipping box. Cover or remove the original shipping label.
   1. Leave the package in your mailbox for pick up or drop it off at your local U.S. Post Office Branch
   2. If you paid with a credit card, that card will be charged a postal fee of $12.95 plus tax upon receipt of your return
   3. If you paid with a check or money order, please enclose payment of $12.95 plus tax with your returned item.

Ship To:
The Wig Company®
14865 W. 105th St.
Lenexa, KS 66215

Note: It is your responsibility to properly identify your returned parcel with your name and current address. Unmarked and unclaimed returned product will be discarded after 30 days.

THE WIG COMPANY GUARANTEE

We are committed to delivering the highest standards of quality in every aspect of our service, including our exceptional open-box products. Before reaching your hands, each open-box item undergoes a process to ensure its integrity. Our team works diligently to meet stringent standards of quality assurance, guaranteeing that all items are pristine, free from imperfections, wear and tear, alterations, and fragrance.

Following this process, open-box items are expertly restyled, and repackaged as necessary to enhance their overall presentation. At TWC, we proudly stand behind our open-box products. If, for any reason, you are dissatisfied with your purchase, rest assured that all unworn products are eligible for a refund—excluding Clearance/Discontinued items. Your satisfaction is our commitment, and we strive to provide you with the finest quality open-box and regular products and service.

HOW ARE ITEMS LABELED?

• Color Outlet  / Sale Colors – These open-box items are offered with our full quality assurance. At The Wig Company, quality is the cornerstone of our brand. Each open box item is subjected to a rigorous quality control inspection to meet our high standards. We ensure that all products are impeccable, free from any defects, wear, alterations, or odors. Every item is carefully restyled, repackaged, and cleaned as necessary, reaffirming our commitment to delivering excellence to your doorstep. All items are backed by The Wig Company Guarantee, offering stylish wigs at unbeatable prices. Color Outlet products are returnable.
• Warehouse / Final Sale – These items are products or colors that we have recently discontinued. No returns or exchanges are accepted on discontinued items. Final Sale items can be up to 90% off the original retail price. All sales are final on closeout items: no returns or exchanges are accepted. This is noted on the product pages.
• Promotions – TWC is proud to offer retail markdowns with website promotions. Regular-priced items that are discounted from a promotion are fully backed with The Wig Company Guarantee and returnable.

If you have any questions or are unhappy with your purchase, please read our Store Policies page for more information.