Important Information

Privacy Policy
Your Security
Payment Options
Online Orders
Phone Orders
Fax Orders
Mail Orders
Customer Service Inquiries
Return/Exchange Policy
E-Z Label Return Service
Out of Stock Items
Shipping Information
International Destinations
Flat Fee Shipping - USA
Same Day Shipping
Tracking Your Order
Shipping Delays
Fraud and Theft
Terms of Use

Privacy Policy

We will always safeguard and respect your privacy.  The Wig Company and TheWigCompany.com  is a family company. We have operated with integrity for four generations.

The personal information you share with us stays with us. It's neither sold, rented nor loaned. We enforce strict business practices and guidelines to keep your personal data private.

We want you to know that from time to time we will send out price reduction offers, free gift offers and announcements of new styles and related products via email.

You may unsubscribe to our emails by clicking on this link:   »Unsubscribe.

Note:
All orders shipped by The Wig Company will not mention the word 'wig' anywhere on the outside of the shipping package. Your shipment will be delivered discreetly, usually in a generic cardboard box with the shipping label and box simply displaying TWC.

Your security is important to us.

The Wig Company uses the strongest SSL security technology available. Our web servers and entire infrastructure is monitored 24/7 to prevent data interception.

Payment Options

The Wig Company accepts these credit cards: American Express, Visa, MasterCard, Discover, Diners Club.

All Credit Card charges will appear as TWC.

In addition we accept Cashier’s Checks and Money Orders.

Canadian and international orders must be paid in US funds.

Online Orders

We use a secure server for your privacy, security, and peace of mind. Online payment using the above mentioned credit cards could be made in the following way:

  1. When you have finished shopping and are ready to check out, you will be taken to a secure page and section of our e-commerce site.
  2. You will be asked to fill out information:
    • Your name
    • Your billing address
    • Your telephone number (to reach you quickly)
    • Your email (for order confirmation)
    • Your credit card type, number and expiration date

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Phone Orders

TOLL FREE 1 800 245-6288 US Only
24 hours a day, 7 days a week
AMERICAN EXPRESS * VISA * MASTERCARD * DISCOVER CARD * DINERS CLUB

Phone 1 (412) 221-4790 Outside US
Monday - Friday 8 am - 9 pm (EST)  Saturday - Sunday 9 am - 7:30 pm (EST)
AMERICAN EXPRESS * VISA * MASTERCARD * DISCOVER CARD * DINERS CLUB

Customer Service Inquiries

EMAIL: custserv@twcwigs.com

TOLL FREE 1 800 245-6288 US Only
Monday - Friday 8 am - 9 pm (EST)  Saturday - Sunday 9 am - 7:30 pm (EST)

OUTSIDE US 1 (412) 221-4790
Monday - Friday 8 am - 9 pm (EST)  Saturday - Sunday 9 am - 7:30 pm (EST)


Fax Orders

1-412-257-8181
You can fax your order form to us and we will process it as fast as an online order or a phone order.


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Mail Order

Please make out your Cashier’s Check or Money Order to:   TWC.

If you have a current The Wig Company printed catalog, use the order form inside.
Or, Click Here to view our Mail Order Form for printing.

Send your cashier’s check or money order to: TWC
PO Box 12950
Pittsburgh, Pa 15241

We will ship your item(s) after we have received your cashier’s check or money order, or you can complete the credit card section and send via 1st class mail or fax to (412)257-8181.

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The Wig Company Return/Exchange Policy


TWC® RETURN & EXCHANGE POLICIES


Note: Two policies apply to the different wig brands we sell.
We sell TWC® Exclusive brands and Celebrity brands.


EXCHANGE POLICY - EXCLUSIVE BRANDS

At TWC® you can always order TWC Exclusive Brands "risk free". If for any reason an item is not to your liking, exchange your eligible products for FREE. . . no restocking fees like other internet sites.

  • Refer to ELIGIBILITY REQUIREMENTS below.

  • No Restocking Fees on Exchange orders on TWC Exclusive Brands.  Shipping charges will apply.

  • Any additional money due should be remitted with your exchange request payable to TWC® by check, money order or credit card.

  • Any balance remaining after your exchange order is processed will be refunded by the original method of payment.



RETURN POLICY

At TWC® we always accept your return or exchange for all eligible products.

  • Refer to ELIGIBILITY REQUIREMENTS below.

  • All TWC® Exclusive brands enjoy FREE exchanges and FREE returns. . . no restocking fees.

  • We also sell Celebrity Brands, such as Raquel Welch Gabor® and Dancing With The Stars

  • Due to restrictions imposed by the Celebrity brand manufacturer, a 25% restocking fee will be applied for all Celebrity brand products returned for refund or exchange.

  • TWC® will waive this fee for one item on your first exchange order of Celebrity brand products.

  • All refunds will be processed by the original method of payment.


ELIGIBILITY REQUIREMENTS FOR EXCHANGE OR RETURNED PRODUCTS

Hair products must be:

  • Returned in original factory condition and in original packaging, with a copy of original invoice enclosed.

  • Labels, tags attached.

  • Odor free, unworn, not cut or washed.

  • Postmarked within 30 days of ship date if TWC® Exclusive brand item.

  • Postmarked within 14 days of ship date if a Celebrity brand item.

  • "FINAL SALE" items are not eligible.

  • Some selected items in the TWC® Outlet may be marked "14 DAY RETURN".



If any item is ineligible for exchange or return we will call or email you with these options:

  • We can return your item(s) to you at your cost.

  • Donate your item(s) to the American Cancer Society.

IMPORTANT: THE CONTENTS OF PARCELS LACKING PROPER INDENTIFICATION, OR A COPY OF ORIGINAL INVOICE WILL BE DONATED 30 DAYS AFTER RECEIPT.

HOW TO EXCHANGE OR RETURN

At TWC it is not necessary to call before shipping your items.
  • Save time and money... use TWC's E-Z Label™ pre-addressed return label from any domestic shipping address.

  • An E-Z Label is enclosed in every outbound package from TWC®. This is not a free service. A one-time fee of $8.45 will be charged.

  • Read the E-Z Label instructions on the back of your pack slip.

  • If you choose not to use the E-Z Label™ service or are returning from outside the United States, please send your package insured and traceable, using the pre-addressed, perforated label on the front side of the pack slip enclosed with your order.

  • It is your responsibility to properly identify your returned parcel with your name and current address.

  • Some selected items in the TWC® Outlet may be marked "14 DAY RETURN" or "FINAL SALE". This will be stated on the invoice/pack slip.

  • "FINAL SALE" items are not eligible for exchange or return.

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E-Z Label Return Service

Pre-addressed Return Labels... TWC's  E-Z Label

For your convenience we enclose in every parcel you will receive a pre-addressed E-Z Label. Please follow these instructions for using the pre-addressed  E-Z Label.

Step 1:  Affix the pre-addressed E-Z Label to your return package. Cover or remove the original label.

Step 2:  Package the return and seal securely with tape.

Step 3:  Leave the package in your mail box for your U.S. Mail carrier to take - or take it to a post office branch to be delivered.

No payment is necessary when you mail your package using the pre-addressed E-Z Label.  You will be charged a return fee of $8.45 upon receipt of your return.

NOTE:  Only returns from within the United States can use the pre-addressed return label. If you are returning from outside the United States or choose not to use the E-Z Label service. please send your package via a prepaid, insured, traceable method to the appropriate address below.

If you do not use this service, you will not incur the $8.45 return fee. Use the pre-addressed, perforated label on front side of the invoice included in your original package received from The Wig Company.

TWC®
1391 McLaughlin Run Road
Pittsburgh, PA 15241

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Out of Stock Items

If an item is temporarily "out of stock", BACKORDERED will appear under "Shipping Status" on your invoice.

We will send you a post card notifying you of a newly revised shipping date.

If you do not wish to wait, you may cancel the item or order a new selection by writing to us at the address on the reverse side or by calling 1-800-568-3499.

CHARGE ORDERS ARE NOT BILLED TO YOUR ACCOUNT UNTIL SHIPMENT IS MADE.

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Shipping Information

Please note: If shipping address differs from billing address the company reserves the right to send orders to the billing address if the shipping address cannot be verified.

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Flat-Fee Shipping - USA

TWC offers these domestic shipping options:

Shipping and Handling

Merchandise Total Standard Shipping
(5-7 Business Days)
Rapid Delivery
(3-5 Business Days)
Fed Ex 2 Day
(Mon-Fri)
Overnight Delivery
(Mon-Fri)
$16.99 or Less $6.95 $10.95 $18.95 $28.95
$17 - $24.99 $7.95 $11.95 $19.95 $29.95
$25 - $39.99 $8.95 $12.95 $20.95 $30.95
$40 - $59.99 $10.95 $14.95 $23.95 $34.95
$60 - $99.99 $12.95 $16.95 $25.95 $36.95
$100 - $174.99 $13.95 $17.95 $26.95 $37.95
$175 - more $14.95 $18.95 $27.95 $38.95

*  NOTE: All OVERNIGHT orders for "in stock" merchandise must be placed by 1:00 pm Monday - Friday ET.

*  Overnight orders must include a street address. We cannot ship OVERNIGHT to P.O. Boxes.

*  OVERNIGHT fees for Canada and Puerto Rico are higher. Call 1 800 456-1788 for exact information.

†  Guaranteed delivery by 5:00 pm next day.

‡  SATURDAY DELIVERY restricted to telephone orders placed by 1:00 pm Friday.

Please Note: If shipping address differs from billing address the company reserves the right to send orders to the billing address if the shipping address cannot be verified.

Sales Tax On Pennsylvania Orders Only

PA deliveries add 7% tax on Sub-Total.

Canadian & International Shipping & Handling

Canada Shipping & Handling

$19.95 for one(1) item
Add + $4.50 for each additional item

International Shipping & Handling

$37.50 for one(1) item
Add + $5.00 for each additional item

Canadian & International Orders
Orders shipped outside the continental U.S may be subject to tariffs, duties and/or taxes upon delivery and are the sole responsibility of the customer.

International Shipping Destinations

Argentina; Aruba; Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Canada (CA), Chile, China, Costa Rica, Cyprus, Denmark, Egypt, Fiji, Finland, France, Corsica, Monaco, Germany, Great Britain (UK), Greece, Guatemala, Hong Kong, Iceland, Ireland (IR), Italy, Jamaica, Japan, Korea (Republic of South), Kuwait, Luxembourg, Macao, Malawi, Mexico, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Taiwan, Thailand, Trinidad & Tobago, Turkey.

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Same Day Shipping

Your order is processed instantly when you place your order. Your "in-stock" order placed before 1:00 pm ET Monday through Friday will be shipped to you the very SAME day. Your item(s) will be either GROUND or AIR shipped depending on your chosen method of shipping.

Please Note: Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as these orders must be verified. Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Tracking Your Order

Please call our Toll-Free number 1-800-568-3499 or email us at : custserv@twcwigs.com

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Shipping Delays

We do NOT take any responsibility for late shipments.
If you need additional information, please let us know!

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Fraud and Theft

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.



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Terms of Use

Welcome to the The Wig Company Web site (the "Site"). Please review the following basic terms that govern your use of this Site (this "Agreement"). If you do not agree to these terms, please do not use this site. Review these terms carefully. By submitting an order on our website, you are agreeing to this contract.

This Site is operated and controlled by TWC - The Wig Company and its parent company, Vincent James Co., Inc. and their affiliates (collectively "Vincent James"). Vincent James grants you permission to view this Site and to download and print individual pages from this Site and, if applicable, to order products from this Site for your own personal, noncommercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth in this Agreement. You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from this Site. No right title or interest in any downloaded materials is transferred to you as a result of any such downloading, copying or printing.

Your use of this Site constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein. In addition, as a condition of your use of this Site, you represent and warrant to Vincent James that you will not use this Site for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices. If you do not agree and accept without modification the notices, terms and conditions set forth herein, do not use this Site. Other than this Agreement, Vincent James will not enter into any agreement with you or have any obligation to you through this Site and no attempt to create such an agreement or obligation will be effective.

Copyright
All Web site design, text graphics, logos, button icons, images, audio clips, the selection and arrangement thereof, and all software is Copyright © 2006 The Wig Company. ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on this Web site is the exclusive property of Vincent James Co., Inc. and their affiliates, The Wig Company (“TWC”) and protected by U.S. and international copyright laws. All software used on this site is the property of TWC or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with TWC or using this Web site as a shopping resource. Any other use of materials on this Web site – including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance – without the prior written permission of TWC is strictly prohibited.

Third Party Content
TWC may provide content of third parties (“Third Party Content”) as a service to those interested in this information. TWC does not monitor, approve or have any control over any Third Party Content. TWC does not guarantee, endorse, nor adopt the accuracy or completeness of any Third Party Content. TWC is not responsible for updating or reviewing Third Party Content. You use Third Party Content at your own risk.

Trademarks
thewigcompany.com, twcwigs.com, mywigshop.com, tvwigs.com and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of The Wig Company and may not be used in connection with any product or service that is not offered by The Wig Company in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits The Wig Company. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Right to Suspend or Cancel
TWC - The Wig Company reserves the right to suspend or cancel an order for any reason. If there is a problem processing your order, we will contact you either by phone or email.

You, in turn, reserve the right to call and help rectify the situation or terminate your account with TWC - The Wig Company. Sale of any goods or services is subject to availability.

Disclaimer
THE WIG COMPANY IS PROVIDING THIS SITE AND ITS CONTENTS ON AN “AS-IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THIS SITE, THE INFORMATION CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE WIG COMPANY DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, THE WIG COMPANY DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. PRICE AND AVAILABILITY INFORMATOIN MAY BE SUBJECT TO ERRORS AND OMISSIONS AND ARE SUBJECT TO CHANGE WITHOUT NOTICE.

THE WIG COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEB SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.

Applicable Law
This site is created and controlled by The Wig Company in the State of Pennsylvania, U.S.A. As such, the laws of the State of Pennsylvania govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. The Wig Company reserves the right to make changes to its Web site and these disclaimers, terms and conditions at any time.

Our Address
The Wig Company
Webmaster
1391 McLaughlin Run Rd
Pittsburgh, PA 15241

Product Information
The products displayed on this Web site can be ordered and delivered within the U.S., Canada, and specified foreign countries. All prices displayed on this Web site are quoted in U.S. Dollars and are valid and effective only in the U.S. All of the products purchased from this Web site should be used in accordance with the manufacturer’s instructions, precautions and guidelines. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by TWC.

Color Information
While TWC has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud of unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Comments, Feedback, and Other Submissions
twcwigs.com welcomes your comments and feedback regarding this Web site, and TWC products and services. Any information, materials, suggestions, ideas or comments sent to twcwigs.com will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are granting twcwigs.com an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever. Unless required by law, twcwigs.com will not use your name in connection with any information, materials, suggestions, ideas or comments without your prior written consent.

General
You agree that this Agreement and your use of this Site are governed by the laws of the State of Pennsylvania, USA. You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Allegheny County, Pennsylvania USA, in all disputes (a) arising out of, relating to or concerning this Site and/or this Agreement, (b) in which this Site and/or this Agreement is an issue or a material fact, or (c) in which this Site and/or this Agreement is referenced in a paper filed in a court, tribunal, agency or other dispute resolution organization. Use of this Site is unauthorized in any jurisdiction that does not give full effect to all provisions of this Agreement, including without limitation this paragraph and the warranty disclaimers and liability exclusions above. Vincent James has endeavored to comply with all legal requirements known to it in creating and maintaining this Site but makes no representation that materials on this Site are appropriate or available for use in any particular jurisdiction. Use of this Site is unauthorized in any jurisdiction where all or any portion of this Site may violate any legal requirements and you agree not to access this Site in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of this Agreement is at your own risk and, if any part of this Agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the Agreement shall govern such use.

Any claim, dispute or controversy arising out of, relating to or concerning this Site and/or this Agreement shall be decided by binding arbitration in accordance with the Rules of the American Arbitration Association, and any such arbitration proceedings shall be brought and held in Allegheny County, Pennsylvania, USA. The decisions of the arbitrators shall be final, binding and conclusive upon all parties involved, and judgment upon any award of the arbitrators may be entered by any court having competent jurisdiction. This provision shall be specifically enforceable in any court of competent jurisdiction.

You agree that Vincent James may at any time and without notice change the terms, conditions and notices under which this Site is offered.

You agree that no joint venture, partnership, employment or agency relationship exists between you and Vincent James as a result of this Agreement or your use of this Site.

Vincent James's performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of Vincent James's right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by Vincent James with respect to such use.

This Agreement constitutes the entire agreement between you and Vincent James with respect to this Site. This Agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Vincent James with respect to this Site. No modification of this Agreement shall be effective unless it is authored by Vincent James or its affiliates, or unless it is physically signed by a Vincent James officer. Any alleged waiver of any breach of this Agreement shall not be deemed to be a waiver of any future breach. A printed version of this Agreement and/or of any notice given by Vincent James in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement or your use of this Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Vincent James in printed form.