The personal information you share with us stays with us. It's neither sold, rented nor loaned. We enforce strict business practices and guidelines to keep your personal data private.
We want you to know that from time to time we will send out price reduction offers, free gift offers and announcements of new styles and related products via email.
You may unsubscribe to our emails by clicking on this link: »Unsubscribe. Note:
All orders shipped by The Wig Company will not mention the word 'wig' anywhere on the outside of the shipping package. Your shipment will be delivered discreetly, usually in a generic cardboard box with the shipping label and box simply displaying TWC.
Your security is important to us.
The Wig Company uses the strongest SSL security technology available. Our web servers and entire infrastructure is monitored 24/7 to prevent data interception.
The Wig Company accepts these credit cards: American Express, Visa, MasterCard, Discover, Diners Club.
All Credit Card charges will appear as TWC.
In addition we accept Cashier’s Checks and Money Orders.
Canadian and international orders must be paid in US funds.
We use a secure server for your privacy, security, and peace of mind. Online payment using the above mentioned credit cards could be made in the following way:
TOLL FREE 1 800 245-6288 US Only
Customer Service Inquiries
TOLL FREE 1 800 245-6288 US Only
Please make out your Cashier’s Check or Money Order to: TWC.
Send your cashier’s check or money order to: TWC
We will ship your item(s) after we have received your cashier’s check or money order, or you can complete the credit card section and send via 1st class mail or fax to (412)257-8181.
The Wig Company Return/Exchange Policy
We sell TWC® Exclusive brands and Celebrity brands.
EXCHANGE POLICY - EXCLUSIVE BRANDS
At TWC® you can always order TWC Exclusive Brands "risk free". If for any reason an item is not to your liking, exchange your eligible products for FREE. . . no restocking fees like other internet sites.
At TWC® we always accept your return or exchange for all eligible products.
ELIGIBILITY REQUIREMENTS FOR EXCHANGE OR RETURNED PRODUCTS
Hair products must be:
HOW TO EXCHANGE OR RETURN
At TWC it is not necessary to call before shipping your items.
E-Z Label Return ServicePre-addressed Return Labels... TWC's E-Z Label
For your convenience we enclose in every parcel you will receive a pre-addressed E-Z Label. Please follow these instructions for using the pre-addressed E-Z Label.
Step 1: Affix the pre-addressed E-Z Label to your return package. Cover or remove the original label.
Step 2: Package the return and seal securely with tape.
Step 3: Leave the package in your mail box for your U.S. Mail carrier to take - or take it to a post office branch to be delivered.
No payment is necessary when you mail your package using the pre-addressed E-Z Label. You will be charged a return fee of $8.45 upon receipt of your return.
NOTE: Only returns from within the United States can use the pre-addressed return label. If you are returning from outside the United States or choose not to use the E-Z Label service. please send your package via a prepaid, insured, traceable method to the appropriate address below.
If you do not use this service, you will not incur the $8.45 return fee. Use the pre-addressed, perforated label on front side of the invoice included in your original package received from The Wig Company.
1391 McLaughlin Run Road
Pittsburgh, PA 15241
Out of Stock Items
If an item is temporarily "out of stock", BACKORDERED will appear under "Shipping Status" on your invoice.
We will send you a post card notifying you of a newly revised shipping date.
If you do not wish to wait, you may cancel the item or order a new selection by writing to us at the address on the reverse side or by calling 1-800-568-3499.
CHARGE ORDERS ARE NOT BILLED TO YOUR ACCOUNT UNTIL SHIPMENT IS MADE.
Please note: If shipping address differs from billing address the company reserves the right to send orders to the billing address if the shipping address cannot be verified.
Flat-Fee Shipping - USA
TWC offers these domestic shipping options:
Shipping and Handling
* NOTE: All OVERNIGHT orders for "in stock" merchandise must be placed by 1:00 pm Monday - Friday ET.
* Overnight orders must include a street address. We cannot ship OVERNIGHT to P.O. Boxes.
* OVERNIGHT fees for Canada and Puerto Rico are higher. Call 1 800 456-1788 for exact information.
† Guaranteed delivery by 5:00 pm next day.
‡ SATURDAY DELIVERY restricted to telephone orders placed by 1:00 pm Friday.
Please Note: If shipping address differs from billing address the company reserves the right to send orders to the billing address if the shipping address cannot be verified.
Sales Tax On Pennsylvania Orders Only
PA deliveries add 7% tax on Sub-Total.
Canadian & International Shipping & Handling
Canada Shipping & Handling
$19.95 for one(1) item
International Shipping & Handling
$37.50 for one(1) item
International Shipping DestinationsArgentina; Aruba; Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Canada (CA), Chile, China, Costa Rica, Cyprus, Denmark, Egypt, Fiji, Finland, France, Corsica, Monaco, Germany, Great Britain (UK), Greece, Guatemala, Hong Kong, Iceland, Ireland (IR), Italy, Jamaica, Japan, Korea (Republic of South), Kuwait, Luxembourg, Macao, Malawi, Mexico, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Taiwan, Thailand, Trinidad & Tobago, Turkey.
Same Day Shipping
Your order is processed instantly when you place your order. Your "in-stock" order placed before 1:00 pm ET Monday through Friday will be shipped to you the very SAME day. Your item(s) will be either GROUND or AIR shipped depending on your chosen method of shipping.
Please Note: Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as these orders must be verified. Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.
Tracking Your Order
Please call our Toll-Free number 1-800-568-3499 or email us at : firstname.lastname@example.org
We do NOT take any responsibility for late shipments.
Fraud and Theft
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.
Welcome to the The Wig Company Web site (the "Site"). Please review the following basic terms that govern your use of this Site (this "Agreement"). If you do not agree to these terms, please do not use this site. Review these terms carefully. By submitting an order on our website, you are agreeing to this contract.
This Site is operated and controlled by TWC - The Wig Company and its parent company, Vincent James Co., Inc. and their affiliates (collectively "Vincent James"). Vincent James grants you permission to view this Site and to download and print individual pages from this Site and, if applicable, to order products from this Site for your own personal, noncommercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth in this Agreement. You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from this Site. No right title or interest in any downloaded materials is transferred to you as a result of any such downloading, copying or printing.
Your use of this Site constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein. In addition, as a condition of your use of this Site, you represent and warrant to Vincent James that you will not use this Site for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices. If you do not agree and accept without modification the notices, terms and conditions set forth herein, do not use this Site. Other than this Agreement, Vincent James will not enter into any agreement with you or have any obligation to you through this Site and no attempt to create such an agreement or obligation will be effective.
Third Party Content
Right to Suspend or Cancel
You, in turn, reserve the right to call and help rectify the situation or terminate your account with TWC - The Wig Company. Sale of any goods or services is subject to availability.
THE WIG COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEB SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.
Fraud Protection Program
Comments, Feedback, and Other Submissions
Any claim, dispute or controversy arising out of, relating to or concerning this Site and/or this Agreement shall be decided by binding arbitration in accordance with the Rules of the American Arbitration Association, and any such arbitration proceedings shall be brought and held in Allegheny County, Pennsylvania, USA. The decisions of the arbitrators shall be final, binding and conclusive upon all parties involved, and judgment upon any award of the arbitrators may be entered by any court having competent jurisdiction. This provision shall be specifically enforceable in any court of competent jurisdiction.
You agree that Vincent James may at any time and without notice change the terms, conditions and notices under which this Site is offered.
You agree that no joint venture, partnership, employment or agency relationship exists between you and Vincent James as a result of this Agreement or your use of this Site.
Vincent James's performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of Vincent James's right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by Vincent James with respect to such use.
This Agreement constitutes the entire agreement between you and Vincent James with respect to this Site. This Agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Vincent James with respect to this Site. No modification of this Agreement shall be effective unless it is authored by Vincent James or its affiliates, or unless it is physically signed by a Vincent James officer. Any alleged waiver of any breach of this Agreement shall not be deemed to be a waiver of any future breach. A printed version of this Agreement and/or of any notice given by Vincent James in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement or your use of this Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Vincent James in printed form.