TWC RETURN POLICIESNote: There is a different return policy for TWC Exclusive brands and Celebrity brands.
Returns are accepted for all eligible products. Refer to ELIGIBILITY REQUIREMENTS below.
- All TWC® Exclusive brands enjoy FREE returns with no restocking fees.
- Due to restrictions imposed by the Celebrity brand manufacturer, a 25% restocking fee will be applied for all Celebrity brand products returned for refund.
- All refunds will be processed by the original method of payment.
ELIGIBILITY REQUIREMENTS FOR RETURNED PRODUCTS
Hair products must be:
- Returned in original factory condition and in original packaging, with copy of original invoice enclosed.
- Labels, tags attached.
- Odor free, unworn, not cut or washed.
- Postmarked within 30 days of ship date if TWC Exclusive brand item.
- Postmarked within 14 days of ship date if a Celebrity brand item.
- "FINAL SALE" items are not eligible.
- Some selected items in the TWC Outlet may be marked "14 DAY RETURN".
- We can return your item(s) to you at your cost.
- Donate your item(s) to the American Cancer Society. We will mail you a coupon for 25% off a future purchase from The Wig Company, for your donation to charity.
HOW TO RETURN
At TWC it is not necessary to call before shipping your items.
- Save time and money... use TWC's E-Z Label™ pre-addressed return label from any domestic shipping address.
- An E-Z Label is enclosed in every outbound package from TWC. This is not a free service. A one-time fee of $7.95 will be charged.
- Read the E-Z Label instructions on the back of your pack slip.
- If you choose not to use the E-Z Label™ service or are returning from outside the United States, please send your package insured and traceable, using the pre-addressed, perforated label on the front side of the pack slip enclosed with your order.
- It is your responsibility to properly identify your returned parcel with your name and current address.
- Some selected items in the TWC Outlet may be marked "14 DAY RETURN" or "FINAL SALE". This will be stated on the invoice/pack slip.
- "FINAL SALE" items are not eligible for return.