TWC RETURN POLICIES

Note: There is a different return policy for TWC Exclusive brands and Celebrity brands.

Returns are accepted for all eligible products. Refer to ELIGIBILITY REQUIREMENTS below.
  • All TWC® Exclusive brands enjoy FREE returns with no restocking fees.

  • Due to restrictions imposed by the Celebrity brand manufacturer, a 25% restocking fee will be applied for all Celebrity brand products returned for refund.

  • All refunds will be processed by the original method of payment.


ELIGIBILITY REQUIREMENTS FOR RETURNED PRODUCTS

Hair products must be:
  • Returned in original factory condition and in original packaging, with copy of original invoice enclosed.

  • Labels, tags attached.

  • Odor free, unworn, not cut or washed.

  • Postmarked within 30 days of ship date if TWC Exclusive brand item.

  • Postmarked within 14 days of ship date if a Celebrity brand item.

  • "FINAL SALE" items are not eligible.

  • Some selected items in the TWC Outlet may be marked "14 DAY RETURN".

If any item is ineligible for return we will call or email you with these options:
  • We can return your item(s) to you at your cost.

  • Donate your item(s) to the American Cancer Society. We will mail you a coupon for 25% off a future purchase from The Wig Company, for your donation to charity.

IMPORTANT: THE CONTENTS OF PARCELS LACKING PROPER INDENTIFCATION, OR A COPY OF ORIGINAL INVOICE WILL BE DONATED 30 DAYS AFTER RECEIPT.

HOW TO RETURN

At TWC it is not necessary to call before shipping your items.
  • Save time and money... use TWC's E-Z Label™ pre-addressed return label from any domestic shipping address.

  • An E-Z Label is enclosed in every outbound package from TWC. This is not a free service. A one-time fee of $7.95 will be charged.

  • Read the E-Z Label instructions on the back of your pack slip.

  • If you choose not to use the E-Z Label™ service or are returning from outside the United States, please send your package insured and traceable, using the pre-addressed, perforated label on the front side of the pack slip enclosed with your order.

  • It is your responsibility to properly identify your returned parcel with your name and current address.

  • Some selected items in the TWC Outlet may be marked "14 DAY RETURN" or "FINAL SALE". This will be stated on the invoice/pack slip.

  • "FINAL SALE" items are not eligible for return.