THE WIG COMPANY RETURN POLICIES

Note: There is a different return policy for TWC Exclusive Brand products and a separate return policy for all Other Brand products sold on the website.

Returns are accepted for all eligible products. Refer to ELIGIBILITY REQUIREMENTS below.

  • All TWC® Exclusive brands enjoy FREE returns with no restocking fees.

  • Due to restrictions imposed by all Other Brand manufacturers a 25% restocking fee will be applied to all non TWC Exclusive brand products returned for refund.

  • All refunds will be processed by the original method of payment.

ELIGIBILITY REQUIREMENTS FOR RETURNED PRODUCTS

Hair products must be:

  • Returned in original factory condition and in original packaging, with copy of original invoice enclosed.
  • Labels, tags attached.
  • Odor free, unworn, not cut or washed.
  • Postmarked within 30 days of ship date if TWC Exclusive brand item.
  • Postmarked within 14 days of ship date if an Other Brand (A Non-TWC Exclusive Brand product).
  • "FINAL SALE" items are not eligible.
  • Some selected items in the TWC Outlet may be marked "14 DAY RETURN".

If any item is ineligible for return we will call or email you with these options-

  • We can return your item(s) to you at your cost.
  • Donate your item(s) to the American Cancer Society. We will credit your account with us for 25% off a future purchase from The Wig Company, for your donation to charity.
IMPORTANT: THE CONTENTS OF PARCELS LACKING PROPER INDENTIFCATION, OR A COPY OF ORIGINAL INVOICE WILL BE DONATED 30 DAYS AFTER RECEIPT.

HOW TO RETURN

At The Wig Company it is not necessary to call before shipping your items.

  • Save time and money... use TWC"s E-Z Label™ pre-addressed return label from any domestic shipping address.
  • An E-Z Label is enclosed in every outbound package from The Wig Company. This is not a free service. A one-time fee of $8.45 will be charged.
  • Read the E-Z Label instructions on the back of your pack slip.
  • If you choose not to use the E-Z Label™ service or are returning from outside the United States, please send your package insured and traceable, using the pre-addressed, perforated label on the front side of the pack slip enclosed with your order.
  • It is your responsibility to properly identify your returned parcel with your name and current address.
  • Some selected items in the TWC Outlet may be marked "14 DAY RETURN" or "FINAL SALE". This will be stated on the invoice/pack slip.
  • "FINAL SALE" items are not eligible for return.