The Wig Company Return/Exchange Policy


TWC® RETURN & EXCHANGE POLICIES


Note: Two policies apply to the different wig brands we sell.
We sell TWC® Exclusive brands and Celebrity brands.


EXCHANGE POLICY - EXCLUSIVE BRANDS

At TWC® you can always order TWC Exclusive Brands "risk free". If for any reason an item is not to your liking, exchange your eligible products for FREE. . . no restocking fees like other internet sites.

  • Refer to ELIGIBILITY REQUIREMENTS below.

  • No Restocking Fees on Exchange orders on TWC Exclusive Brands.  Shipping charges will apply.

  • Any additional money due should be remitted with your exchange request payable to TWC® by check, money order or credit card.

  • Any balance remaining after your exchange order is processed will be refunded by the original method of payment.



RETURN POLICY

At TWC® we always accept your return or exchange for all eligible products.

  • Refer to ELIGIBILITY REQUIREMENTS below.

  • All TWC® Exclusive brands enjoy FREE exchanges and FREE returns. . . no restocking fees.

  • We also sell Celebrity Brands, such as Raquel Welch™ Gabor® and Dancing With The Stars™

  • Due to restrictions imposed by the Celebrity brand manufacturer, a 25% restocking fee will be applied for all Celebrity brand products returned for refund or exchange.

  • TWC® will waive this fee for one item on your first exchange order of Celebrity brand products.

  • All refunds will be processed by the original method of payment.


ELIGIBILITY REQUIREMENTS FOR EXCHANGE OR RETURNED PRODUCTS

Hair products must be:

  • Returned in original factory condition and in original packaging, with copy of original invoice enclosed.

  • Labels, tags attached.

  • Odor free, unworn, not cut or washed.

  • Postmarked within 30 days of ship date if TWC® Exclusive brand item.

  • Postmarked within 14 days of ship date if a Celebrity brand item.

  • "FINAL SALE" items are not eligible.

  • Some selected items in the TWC® Outlet may be marked "14 DAY RETURN".



If any item is ineligible for exchange or return we will call or email you with these options:

  • We can return your item(s) to you at your cost.

  • Donate your item(s) to the American Cancer Society. We will mail you a coupon for 25% off a future purchase from The Wig Company, for your donation to charity.

IMPORTANT: THE CONTENTS OF PARCELS LACKING PROPER INDENTIFCATION, OR A COPY OF ORIGINAL INVOICE WILL BE DONATED 30 DAYS AFTER RECEIPT.

HOW TO EXCHANGE OR RETURN

At TWC it is not necessary to call before shipping your items.
  • Save time and money... use TWC's E-Z Label™ pre-addressed return label from any domestic shipping address.

  • An E-Z Label is enclosed in every outbound package from TWC®. This is not a free service. A one-time fee of $7.25 will be charged.

  • Read the E-Z Label instructions on the back of your pack slip.

  • If you choose not to use the E-Z Label™ service or are returning from outside the United States, please send your package insured and traceable, using the pre-addressed, perforated label on the front side of the pack slip enclosed with your order.

  • It is your responsibility to properly indentify your returned parcel with your name and current address.

  • Some selected items in the TWC® Outlet may be marked "14 DAY RETURN" or "FINAL SALE". This will be stated on the invoice/pack slip.

  • "FINAL SALE" items are not eligible for exchange or return.