Important Information

Privacy Policy

Your security is important to us.

TWC uses the strongest SSL security technology available. Our web servers and entire infrastructure is monitored 24/7 to prevent data interception.

Payment Options

TWC accepts these credit cards: Visa, MasterCard, Discover

All Credit Card charges will appear as TWC.

In addition we accept Cashier’s Checks and Money Orders.

Canadian and international orders must be paid in US funds

Online Orders

We use a secure server for your privacy, security, and peace of mind. Online payment using the above mentioned credit cards could be made in the following way:

1. When you have finished shopping and are ready to check out, you will be taken to a secure page and section of our e-commerce site.
2. You will be asked to fill out information:
   • Your name
   • Your billing address
   • Your telephone number (to reach you quickly)
   • Your email (for order confirmation)
   • Your credit card type, number and expiration date

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Phone Orders

1-800-444-1788
Monday - Friday 8 am - 9 pm  Saturday - Sunday 9 am - 7:30 pm ET
VISA * MASTERCARD * DISCOVER CARD

Fax Orders

1-412-257-8181
You can fax your order form to us and we will process it as fast as an online order or a phone order.

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Mail Order

Please make out your Cashier’s Check or Money Order to: TWC.
If you have a TWC printed catalog, use the order form inside.
Or, Click Here to view our Mail Order Form for printing.

Send your cashier’s check or money order to:
TWC
PO Box 12950
Pittsburgh, Pa 15241

We will ship your item(s) after we have received your cashier’s check or money order, or you can complete the credit card section and send via 1st class mail or fax to (412)257-8181.

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TWC Return/Exchange Policy

1. Your returned package must be postmarked within 14 days of the order date on the front of the invoice.


2. You must include the original invoice, with a reason code checked.


3. It is NOT NECESSARY to call us before shipping your item(s).


4. We can accommodate ONE exchange per item, as long as eligibility requirements are met. A $15.00 Exchange Fee applies to all exchanges. The Exchange Fee is reduced to $5.00 for the first color exchange only.


5. To be eligible for exchange, items must be in original factory condition and in original packaging. Items must be neither worn nor altered in any way, including the removal of tags or labels. If cut, washed or exposed to odors such as cigarette smoke or perfume, the hairgoods will not be accepted for exchange.


6. Please prepay all charges for return delivery of your item(s) to TWC^®. For your convenience, use the peel-off label provided on front of the invoice.


7. Please insure your package and retain the receipt. Allow 14 days for us to receive and process your return.


8. Shipping/Processing charges are non-refundable.


9. Standard shipping/processing charges apply to all exchange items.

1. There are NO RETURNS on celebrity and designer brands due to manufacturer's restrictions. Unauthorized returns will incur an Unauthorized Return Handling Fee of 40%.


2. Reimbursement for celebrity and designer brands will be given as store credit only. Store credits do not expire.

1. Your returned package must be postmarked within 30 days of the order date on the front of the invoice, unless otherwise stated. Note: Some items in the TWC^® Outlet may be marked "14 Day Returns" or "Final Sale". This will be stated on the invoice.


2. You must include the original invoice, with a reason code checked.


3. It is NOT NECESSARY to call us before shipping your item(s).


4. When you purchase a TWC^®exclusive brand item, if you are not satisfied with your color, size or style selections, you can exchange eligible items for NO EXCHANGE FEE.


5. You will not be charged return shipping for the first exchange only. For additional exchanges, standard shipping/processing charges will apply.


6. To be eligible for exchange, items must be in original factory condition and in original packaging. Items must be neither worn nor altered in any way, including the removal of tags or labels. If cut, washed or exposed to odors such as cigarette smoke or perfume, the hairgoods will not be accepted for exchange.


7. Please prepay all charges for return delivery of your item(s) to TWC^®. For your convenience, use the peel-off label provided on front of the invoice.


8. Please insure your package and retain the receipt. Allow 14 days for us to receive and process your return.


9. Reimbursement for all TWC^® exclusive brand items will be given by the original payment method.


10. Allow up to two billing cycles for your credit to appear on your monthly bankcard statement.

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Out of Stock Items

If an item is temporarily "out of stock", BACKORDERED will appear under "Shipping Status" on your invoice.

We will send you a post card notifying you of a newly revised shipping date.

If you do not wish to wait, you may cancel the item or order a new selection by writing to us at the address on the reverse side or by calling 1-800-568-3499.

CHARGE ORDERS ARE NOT BILLED TO YOUR ACCOUNT UNTIL SHIPMENT IS MADE.

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Shipping Information

Please note: If shipping address differs from billing address the company reserves the right to send orders to the billing address if the shipping address cannot be verified.

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International Shipping Destinations

Argentina; Aruba; Australia, Austria, Bahamas, Barbados, Belgium, Bermuda, Brazil, Canada (CA), Chile, China, Costa Rica, Cyprus, Denmark, Egypt, Fiji, Finland, France, Corsica, Monaco, Germany, Great Britain (UK), Greece, Guatemala, Hong Kong, Iceland, Ireland (IR), Italy, Jamaica, Japan, Korea (Republic of South), Kuwait, Luxembourg, Macao, Malawi, Mexico, Netherlands, Netherlands Antilles, New Caledonia, New Zealand, Norway, Panama, Papua New Guinea, Peru, Philippines, Poland, Portugal, Taiwan, Thailand, Trinidad & Tobago, Turkey

Canada Shipping & Handling

$11.95 for one(1) item
Add + $4.00 for each additional item

International Shipping & Handling

$35.00 for one(1) item
Add + $5.00 for each additional item

*** TWC is not responsible for any taxes, duties or additional charges of any kind that may be charged by Customs for International deliveries.

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Flat-Fee Shipping - USA

TWC offers these domestic shipping options:

US Shipping & Handling

STANDARD DELIVERY
Standard Delivery in 2-3 Days	$8.95 for one(1) item $11.95 for two(2) or more items
* OVERNIGHT SERVICE
Delivery in 2-3 Days	Add $9.00 to Standard Delivery
Overnight Delivery ‡	Add $19.00 to Standard Delivery
Saturday Delivery †	Add $28.00 to Standard Delivery

* NOTE: All OVERNIGHT orders for "in stock" merchandise must be placed by 1:00 pm Monday - Friday ET.

* Overnight orders must include a street address. We cannot ship OVERNIGHT to P.O. Boxes.

* OVERNIGHT fees for Canada and Puerto Rico are higher. Call 1-800-456-1788 for exact information.

‡ Guaranteed delivery by 5:00 pm next weekday, Tuesday through Friday.

† SATURDAY DELIVERY restricted to telephone orders placed by 1:00 pm Friday.

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Same Day Shipping

Your order is processed instantly when you place your order. Your "in-stock" order placed before 1:00 pm ET Monday through Friday will be shipped to very SAME day. Your item(s) will be either GROUND or AIR shipped depending on your chosen method of shipping.

Please Note: Incorrect billing information and/or shipping to an alternate address may cause shipping delays, as these orders must be verified. Prices, specifications and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

Tracking Your Order

Please call our Toll-Free number 1-800-568-3499 or email us at : customerserv@twcwigs.com

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Shipping Delays

We do NOT take any responsibility for late shipments.
If you need additional information, please let us know!

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Fraud and Theft

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE WILL BE PROSECUTED.





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Terms of Use

Welcome to the The Wig Company Web site (the "Site"). Please review the following basic terms that govern your use of this Site (this "Agreement"). This Site is operated and controlled by TWC - The Wig Company and its parent company, Vincent James Co., Inc. and their affiliates (collectively "Vincent James"). Vincent James grants you permission to view this Site and to download and print individual pages from this Site and, if applicable, to order products from this Site for your own personal, noncommercial use, provided that you agree to and accept without modification the notices, terms and conditions set forth in this Agreement. You may not modify, copy (except as set forth in the preceding sentence), distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, material, software, products or services from this Site. No right title or interest in any downloaded materials is transferred to you as a result of any such downloading, copying or printing.

Your use of this Site constitutes your agreement and acceptance without modification of the notices, terms and conditions set forth herein. In addition, as a condition of your use of this Site, you represent and warrant to Vincent James that you will not use this Site for any purpose that is unlawful, immoral or prohibited by these terms, conditions and notices. If you do not agree and accept without modification the notices, terms and conditions set forth herein, do not use this Site. Other than this Agreement, Vincent James will not enter into any agreement with you or have any obligation to you through this Site and no attempt to create such an agreement or obligation will be effective.

Copyright
All Web site design, text graphics, logos, button icons, images, audio clips, the selection and arrangement thereof, and all software is Copyright © 2006 The Wig Company. ALL RIGHTS RESERVED. The compilation (meaning the collection, arrangement and assembly) of all content on this Web site is the exclusive property of Vincent James Co., Inc. and their affiliates, The Wig Company (“TWC”) and protected by U.S. and international copyright laws. All software used on this site is the property of TWC or its software suppliers and is protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of this Web site for the sole purpose of placing an order with TWC or using this Web site as a shopping resource. Any other use of materials on this Web site – including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display or performance – without the prior written permission of TWC is strictly prohibited.

Third Party Content
TWC may provide content of third parties (“Third Party Content”) as a service to those interested in this information. TWC does not monitor, approve or have any control over any Third Party Content. TWC does not guarantee, endorse, nor adopt the accuracy or completeness of any Third Party Content. TWC is not responsible for updating or reviewing Third Party Content. You use Third Party Content at your own risk.

Trademarks
thewigcompany.com, twcwigs.com, mywigshop.com, tvwigs.com and all page headers, custom graphics and button icons are service marks, trademarks, and/or trade dress of The Wig Company and may not be used in connection with any product or service that is not offered by The Wig Company in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits The Wig Company. All other trademarks, product names and company names or logos cited herein are the property of their respective owners.

Disclaimer
THE WIG COMPANY IS PROVIDING THIS SITE AND ITS CONTENTS ON AN “AS-IS” BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION OF THIS SITE, THE INFORMATION CONTENT, MATERIALS OR PRODUCTS, INCLUDED ON THIS SITE. TO THE FULLEST EXTENT PERMITTED BY LAW, THE WIG COMPANY DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, THE WIG COMPANY DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT. Price and availability information is subject to change without notice.

THE WIG COMPANY WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS WEB SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.

Applicable Law
This site is created and controlled by The Wig Company in the State of Pennsylvania, U.S.A. As such, the laws of the State of Pennsylvania govern these disclaimers, terms and conditions, without giving effect to any principles of conflicts of laws. The Wig Company reserves the right to make changes to its Web site and these disclaimers, terms and conditions at any time.

Our Address
The Wig Company
Webmaster
1391 McLaughlin Run Rd
Pittsburgh, PA 15241

Product Information
The products displayed on this Web site can be ordered and delivered within the U.S., Canada, and specified foreign countries. All prices displayed on this Web site are quoted in U.S. Dollars and are valid and effective only in the U.S. All of the products purchased from this Web site should be used in accordance with the manufacturer’s instructions, precautions and guidelines. Reference to any products, services, processes or other information by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by TWC.

Color Information
While TWC has tried to accurately display the colors of products, the actual colors you see will depend on your monitor and may not be accurate.

Fraud Protection Program
As part of our order processing procedures, we screen all received orders for fraud or other types of unauthorized or illegal activity. We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Service department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud of unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Comments, Feedback, and Other Submissions
twcwigs.com welcomes your comments and feedback regarding this Web site, and TWC products and services. Any information, materials, suggestions, ideas or comments sent to twcwigs.com will not be treated as confidential, proprietary or trade secret information and, by submitting such information, you are granting twcwigs.com an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such information for any purpose whatsoever. Unless required by law, twcwigs.com will not use your name in connection with any information, materials, suggestions, ideas or comments without your prior written consent.

General
You agree that this Agreement and your use of this Site are governed by the laws of the State of Pennsylvania, USA. You hereby consent to the exclusive jurisdiction and venue of the courts, tribunals, agencies and other dispute resolution organizations in Allegheny County, Pennsylvania USA, in all disputes (a) arising out of, relating to or concerning this Site and/or this Agreement, (b) in which this Site and/or this Agreement is an issue or a material fact, or (c) in which this Site and/or this Agreement is referenced in a paper filed in a court, tribunal, agency or other dispute resolution organization. Use of this Site is unauthorized in any jurisdiction that does not give full effect to all provisions of this Agreement, including without limitation this paragraph and the warranty disclaimers and liability exclusions above. Vincent James has endeavored to comply with all legal requirements known to it in creating and maintaining this Site but makes no representation that materials on this Site are appropriate or available for use in any particular jurisdiction. Use of this Site is unauthorized in any jurisdiction where all or any portion of this Site may violate any legal requirements and you agree not to access this Site in any such jurisdiction. You are responsible for compliance with applicable laws. Any use in contravention of this provision or any provision of this Agreement is at your own risk and, if any part of this Agreement is invalid or unenforceable under applicable law, the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the Agreement shall govern such use.

Any claim, dispute or controversy arising out of, relating to or concerning this Site and/or this Agreement shall be decided by binding arbitration in accordance with the Rules of the American Arbitration Association, and any such arbitration proceedings shall be brought and held in Allegheny County, Pennsylvania, USA. The decisions of the arbitrators shall be final, binding and conclusive upon all parties involved, and judgement upon any award of the arbitrators may be entered by any court having competent jurisdiction. This provision shall be specifically enforceable in any court of competent jurisdiction.

You agree that Vincent James may at any time and without notice change the terms, conditions and notices under which this Site is offered.

You agree that no joint venture, partnership, employment or agency relationship exists between you and Vincent James as a result of this Agreement or your use of this Site.

Vincent James's performance of this Agreement is subject to existing laws and legal process, and nothing contained in this Agreement is in derogation of Vincent James's right to comply with law enforcement requests or requirements relating to your use of this Site or information provided to or gathered by Vincent James with respect to such use.

This Agreement constitutes the entire agreement between you and Vincent James with respect to this Site. This Agreement supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between you and Vincent James with respect to this Site. No modification of this Agreement shall be effective unless it is authored by Vincent James or its affiliates, or unless it is physically signed by a Vincent James officer. Any alleged waiver of any breach of this Agreement shall not be deemed to be a waiver of any future breach. A printed version of this Agreement and/or of any notice given by Vincent James in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement or your use of this Site to the same extent and subject to the same conditions as other business documents and records originally generated and maintained by Vincent James in printed form.

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